Privacy Policy

Effective date: September 9, 2026 · crownartgallery.com

Crown Art Gallery (“Crown Art Gallery,” “we,” “us,” or “our”) operates crownartgallery.com (the “Site”) and provides digital art editions, virtual experiences, vouchers, memberships, and related digital products and services (collectively, the “Services”). This Privacy Policy explains what information we collect, how we use it, and the choices and rights available to you. By using the Site or the Services, you agree to the practices described in this policy.

1. Information We Collect

We collect the following categories of information in connection with your use of the Site and Services:

Identity and contact information — such as your name, email address, and, where relevant to delivery (for example, wallet-based products), a wallet address.
Order and transaction information — including the products purchased, order value, currency selected (Naira, USD, or Euro), and order status.
Payment information — processed directly by our payment gateway, PayOnUs. Crown Art Gallery does not collect or store your full card, bank, or wallet credentials; PayOnUs handles this information under its own security and compliance standards.
Communications — messages you send us through the Contact page, email, or in connection with a Patron Portal application or bespoke commission.
Technical and usage information — such as IP address, browser type, device information, and pages visited, collected automatically through standard web technologies and cookies.

2. How We Use Your Information

We use the information we collect to:

Process and deliver your orders, including transmitting digital files, certificates of authenticity, booking links, or wallet transfers.
Communicate with you about your orders, your Patron Portal membership, or a bespoke commission in progress.
Maintain the security, integrity, and proper functioning of the Site.
Improve our catalogue, curation, and the overall experience of the Site.
Comply with applicable legal, tax, and regulatory obligations.

We do not sell your personal information to third parties.

3. Payment Processing

All payments made on the Site are processed through PayOnUs, our third-party payment gateway. PayOnUs supports payment in Nigerian Naira (₦), United States Dollars (US$), and Euros (€). When you make a purchase, you are also subject to PayOnUs’s own privacy policy and terms governing how it handles your payment details. Crown Art Gallery receives confirmation of payment and basic transaction details from PayOnUs but does not access or retain your full payment credentials.

4. Sharing of Information

We may share information with:

Service providers who support our operations, such as our payment gateway (PayOnUs), hosting provider, and email delivery services, solely for the purpose of providing the Services.
Professional advisors, including legal and accounting professionals, where necessary.
Regulators or authorities, where required by applicable law or in response to a valid legal request.
A successor entity, in the event of a merger, acquisition, or sale of assets, subject to the same protections described in this policy.

5. Data Retention

We retain personal information for as long as necessary to fulfil the purposes described in this policy, including maintaining order and provenance records for limited-edition pieces, complying with legal and tax obligations, and resolving disputes. Provenance-related records tied to a Certificate of Authenticity may be retained indefinitely, as they form part of the ownership record for the piece.

6. Your Rights

Depending on your location, you may have rights under applicable data protection law, including the Nigeria Data Protection Act (NDPA), to:

Access the personal information we hold about you.
Request correction of inaccurate or incomplete information.
Request deletion of your information, subject to our legitimate retention needs (such as provenance and financial records).
Object to or restrict certain uses of your information.
Request a copy of your information in a portable format.

To exercise any of these rights, contact us at support@crownartgallery.com. We will respond within a reasonable timeframe and in accordance with applicable law.

7. Cookies and Tracking Technologies

The Site may use cookies and similar technologies to remember your preferences, keep your cart and checkout session functioning correctly, and understand how visitors use the Site. You can control cookies through your browser settings; disabling certain cookies may affect the functionality of the Site, including checkout.

8. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect your personal information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security, but we work to maintain safeguards appropriate to the sensitivity of the information we hold.

9. International Users

Crown Art Gallery serves collectors internationally and accepts payment in multiple currencies. If you access the Site from outside Nigeria, your information may be processed in Nigeria or in the countries where our service providers, including PayOnUs, operate. By using the Site, you consent to this processing.

10. Children’s Privacy

The Site and Services are not directed at, and are not intended for use by, individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can address it.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for legal or operational reasons. The “Effective date” at the top of this page reflects the most recent version. Continued use of the Site after an update constitutes acceptance of the revised policy.

12. Contact Us

If you have questions about this Privacy Policy or how your information is handled, contact us at:

Crown Art Gallery — support@crownartgallery.com